Return & Exchange Policy
We DO NOT accept any return, refund or exchange because of the customer’s personal preferences. All sales are final. Please make sure before purchase to read the product's description thoroughly, review images and double-check the measurements and condition. Please note that all of our vintage items are unique and have their own flaws and imperfections that makes them special. Each vintage item has it’s own longevity, and we will not be liable for any natural deterioration.
If you receive an item different from the one you ordered, please send us an email to request a return after making sure the conditions below,
・The item has NOT been kept for more than 2 days after being delivered.
・It has NOT been worn, washed or its condition has NOT been altered in any way.
・It is NOT missing any accessories it came with.
To request a return and exchange of the wrong item, please contact us within 48 hours after you have received your order through E-mail: artespazio34@gmail.com
After-sales service
All products that can technically be serviced benefit from an after-sales service. The terms and conditions applicable to Arte Spazio 34 after-sales service are available in the store and shall be provided to the Customer upon request.
A product purchased by a customer may request a free after-sales service within seven (7) days from the purchase day if there is a quality issue that is NOT caused by misuse or any third party. Any service request after that will be evaluated in-store and we will provide advice for further action.
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Where is the store located at?We are located at Via maggio n.34/r , Firenze 50125, Italia
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Do I have to make an appointment?Nope, no appointment is needed. Feel free to just walk in!
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Are all items displayed in the showroom?Yes, all our items are displayed in the showroom.
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Do you ship worldwide?Yes. All international parcels will be delivered via Italian Post. Please track your parcel here or contact your local post office for delivery status. Estimated delivery within 5 to 10 working days to major cities of the world. However, please allow extra time for orders to be processed during public holidays and promotional periods.
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How do I know more about the product?To learn more about the items you're interested in, you may feel free to contact us via WhatsApp or Email. We’ll be more than happy to serve you.